/**
 * iShopSync — Support tickets (user-facing)
 */

.support-page {
    max-width: 960px;
    margin: 0 auto;
    animation: corpFadeIn 0.25s ease;
}

.support-page .corp-page-header__icon {
    background: linear-gradient(135deg, var(--corp-primary) 0%, var(--corp-accent) 100%);
    box-shadow: 0 4px 14px rgba(13, 148, 136, 0.25);
}

.support-page .corp-page-header {
    border-color: color-mix(in srgb, var(--corp-accent) 18%, var(--corp-border-light));
}

/* ---- Toolbar ---- */
.support-toolbar {
    background: var(--corp-surface);
    border: 1px solid var(--corp-border-light);
    border-radius: var(--corp-radius-lg);
    padding: 1rem 1.15rem;
    box-shadow: var(--corp-shadow);
    margin-bottom: 1rem !important;
}

.support-search-wrap {
    display: flex;
    align-items: center;
}

.support-search-icon {
    position: absolute;
    left: 1rem;
    top: 50%;
    transform: translateY(-50%);
    color: var(--corp-text-muted);
    font-size: 0.85rem;
    pointer-events: none;
    z-index: 2;
}

.support-search-input {
    padding-left: 2.5rem !important;
    border: 1px solid var(--corp-border-light) !important;
    border-radius: var(--corp-radius) !important;
    background: var(--corp-bg) !important;
    min-height: 44px;
    font-size: 0.92rem;
    transition: border-color 0.15s ease, box-shadow 0.15s ease, background 0.15s ease;
}

.support-search-input:focus {
    border-color: var(--corp-accent) !important;
    box-shadow: 0 0 0 3px var(--corp-accent-soft) !important;
    background: var(--corp-surface) !important;
}

.support-status-select-wrap {
    min-width: 11.5rem;
}

.support-status-select {
    border: 1px solid var(--corp-border-light) !important;
    border-radius: var(--corp-radius) !important;
    background: var(--corp-bg) !important;
    min-height: 44px;
    font-size: 0.92rem;
    font-weight: 500;
    cursor: pointer;
    transition: border-color 0.15s ease, box-shadow 0.15s ease;
}

.support-status-select:focus {
    border-color: var(--corp-accent) !important;
    box-shadow: 0 0 0 3px var(--corp-accent-soft) !important;
}

/* ---- Status filter panel ---- */
.support-status-panel {
    background: linear-gradient(135deg, var(--corp-surface) 0%, color-mix(in srgb, var(--corp-accent) 4%, var(--corp-surface)) 100%);
    border: 1px solid var(--corp-border-light);
    border-radius: var(--corp-radius-lg);
    padding: 1rem 1.15rem 1.1rem;
    margin-bottom: 1.25rem;
    box-shadow: var(--corp-shadow);
}

.support-status-panel-head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.75rem;
    flex-wrap: wrap;
    margin-bottom: 0.85rem;
}

.support-status-panel-title {
    font-size: 0.82rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    color: var(--corp-text-secondary);
}

.support-status-panel-hint {
    font-size: 0.78rem;
}

.status-chips {
    display: flex;
    flex-wrap: wrap;
    gap: 0.5rem;
}

.status-chip {
    display: inline-flex;
    align-items: center;
    gap: 0.45rem;
    padding: 0.45rem 0.75rem;
    border: 1px solid var(--corp-border-light);
    border-radius: 999px;
    background: var(--corp-surface);
    color: var(--corp-text-secondary);
    font-size: 0.82rem;
    font-weight: 600;
    line-height: 1.2;
    cursor: pointer;
    transition: border-color 0.15s ease, background 0.15s ease, color 0.15s ease, box-shadow 0.15s ease, transform 0.12s ease;
}

.status-chip:hover {
    border-color: color-mix(in srgb, var(--corp-accent) 35%, var(--corp-border-light));
    background: var(--corp-bg);
    color: var(--corp-text);
}

.status-chip:active {
    transform: scale(0.98);
}

.status-chip.active {
    border-color: var(--corp-accent);
    background: var(--corp-accent-soft);
    color: var(--corp-primary);
    box-shadow: 0 2px 8px rgba(13, 148, 136, 0.15);
}

.status-chip-icon {
    width: 1.5rem;
    height: 1.5rem;
    border-radius: 50%;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-size: 0.65rem;
    flex-shrink: 0;
    background: var(--corp-bg);
    color: var(--corp-text-muted);
    transition: background 0.15s ease, color 0.15s ease;
}

.status-chip--all .status-chip-icon { background: rgba(30, 58, 95, 0.1); color: var(--corp-primary); }
.status-chip--open .status-chip-icon { background: rgba(29, 78, 216, 0.12); color: #1d4ed8; }
.status-chip--in_progress .status-chip-icon { background: rgba(13, 148, 136, 0.14); color: #0d9488; }
.status-chip--waiting_user .status-chip-icon { background: rgba(180, 83, 9, 0.12); color: #b45309; }
.status-chip--resolved .status-chip-icon { background: rgba(4, 120, 87, 0.12); color: #047857; }
.status-chip--closed .status-chip-icon { background: rgba(100, 116, 139, 0.14); color: #64748b; }

.status-chip.active .status-chip-icon {
    background: var(--corp-accent);
    color: #fff;
}

.chip-count {
    min-width: 1.35rem;
    height: 1.35rem;
    padding: 0 0.35rem;
    border-radius: 999px;
    background: var(--corp-bg);
    color: var(--corp-text-muted);
    font-size: 0.72rem;
    font-weight: 700;
    display: inline-flex;
    align-items: center;
    justify-content: center;
}

.status-chip.active .chip-count {
    background: var(--corp-accent);
    color: #fff;
}

/* ---- Ticket cards ---- */
.support-tickets-list {
    display: flex;
    flex-direction: column;
    gap: 0.75rem;
}

.support-page .ticket-card {
    display: block;
    text-decoration: none;
    color: inherit;
    background: var(--corp-surface);
    border: 1px solid var(--corp-border-light);
    border-radius: var(--corp-radius-lg);
    padding: 1rem 1.15rem;
    box-shadow: var(--corp-shadow);
    transition: border-color 0.15s ease, box-shadow 0.15s ease, transform 0.15s ease;
}

.support-page .ticket-card:hover {
    border-color: color-mix(in srgb, var(--corp-accent) 40%, var(--corp-border-light));
    box-shadow: var(--corp-shadow-md);
    transform: translateY(-1px);
    color: inherit;
}

.support-page .ticket-card .tc-top {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 0.75rem;
    flex-wrap: wrap;
    margin-bottom: 0.55rem;
}

.support-page .ticket-card .tc-ref {
    font-family: ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, monospace;
    font-size: 0.72rem;
    font-weight: 600;
    color: var(--corp-text-muted);
    background: var(--corp-bg);
    padding: 0.2rem 0.55rem;
    border-radius: 8px;
    border: 1px solid var(--corp-border-light);
}

.support-page .ticket-card .tc-badges {
    display: inline-flex;
    flex-wrap: wrap;
    gap: 0.35rem;
}

.support-page .ticket-card .tc-subject {
    font-weight: 700;
    font-size: 1.02rem;
    line-height: 1.35;
    color: var(--corp-text);
    margin-bottom: 0.6rem;
}

.support-page .ticket-card .tc-meta {
    display: flex;
    flex-wrap: wrap;
    gap: 0.45rem 0.65rem;
    font-size: 0.78rem;
    color: var(--corp-text-muted);
}

.support-page .ticket-card .tc-meta span {
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
    background: var(--corp-bg);
    border: 1px solid var(--corp-border-light);
    border-radius: 999px;
    padding: 0.22rem 0.55rem;
}

.support-page .ticket-card .tc-meta i {
    font-size: 0.72rem;
    opacity: 0.85;
}

.support-page .unread-dot {
    width: 9px;
    height: 9px;
    border-radius: 50%;
    background: var(--corp-danger);
    display: inline-block;
    flex-shrink: 0;
    animation: support-unread-pulse 1.6s ease-in-out infinite;
}

@keyframes support-unread-pulse {
    0%, 100% { box-shadow: 0 0 0 0 rgba(185, 28, 28, 0.45); }
    50% { box-shadow: 0 0 0 6px rgba(185, 28, 28, 0); }
}

.support-page .support-tickets-pagination .pagination {
    margin-bottom: 0;
    gap: 0.25rem;
}

.support-page .support-tickets-pagination .page-link {
    border-radius: 8px;
}

/* ---- Empty state ---- */
.support-page .corp-empty-state {
    margin-top: 0.5rem;
}

/* ---- Primary CTA (empty state + inline) ---- */
.btn-support-new {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 0.35rem;
    padding: 0.55rem 1.15rem;
    border-radius: var(--corp-radius);
    border: none;
    background: var(--corp-primary);
    color: #fff !important;
    font-size: 0.9rem;
    font-weight: 600;
    text-decoration: none;
    box-shadow: 0 4px 14px rgba(30, 58, 95, 0.22);
    transition: background 0.15s ease, transform 0.12s ease, box-shadow 0.15s ease;
}

.btn-support-new:hover,
.btn-support-new:focus {
    background: var(--corp-primary-hover);
    color: #fff !important;
    transform: translateY(-1px);
    box-shadow: 0 6px 18px rgba(30, 58, 95, 0.28);
}

@media (max-width: 575.98px) {
    .support-status-panel-hint {
        display: none;
    }

    .status-chips {
        flex-wrap: nowrap;
        overflow-x: auto;
        padding-bottom: 0.25rem;
        -webkit-overflow-scrolling: touch;
        scrollbar-width: none;
    }

    .status-chips::-webkit-scrollbar {
        display: none;
    }

    .status-chip {
        flex-shrink: 0;
    }

    .support-status-select-wrap {
        min-width: 100%;
    }
}